State Farm® Insurance Agent Wael Ramadan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mohamad Zaid
February 25, 2025
5
out of
5
rating by Mohamad Zaid
"Huge thank you to Maria for the concise and excellent service!"
We responded:
"Mohamed, Thank you so much for your kind words! We're thrilled to hear that Maria provided you with excellent service. We appreciate your support and look forward to serving you again in the future!"
I M
October 22, 2024
5
out of
5
rating by I M
"I was with progressive for many, many years. After realizing my loyalty was not appreciated, I was referred to Mr. Ramadan by a friend. Mr. Ramadan was very nice and fair with his quote. I wish I would've switched sooner! If you're shopping around, be sure to put him down as an option. You won't regret it. Thanks!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that your experience with Mr. Ramadan was positive and that you found our service fair and welcoming. Loyalty is important to us, and we’re glad you chose to make the switch. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation!"
Monica Duarte
July 10, 2024
1
out of
5
rating by Monica Duarte
"State Farm allowed me to receive a quote. They gave me a quote of $104 and i let them know the coverage would need to be 30 days out to finish off the current coverage. They blew my phone up for a week straight begging for my service. I call today to finalize my quote but apparently did not know until today that they would not be able to finalize because i have a 2015 Kia optima. Why would you sit up here and confirm with me you would provide me coverage and then reject the coverage because i have a 2015 Kia optima and do to it being “a high theft car” you revoke the coverage i had planned for 30 days! I have had the Kia dealership install an anti theft system in it over 2 years ago. The car is paid off and i work from home. THATS BAD BUSINESS and you all blew my phone up just yesterday asking me to pay for this quote and now that i have the money you say “ oh my goodness something new just happened. We’ve decided to not cover your car because of the make and brand”. That’s trash and you had me sitting here waiting when i could have had someone better. I never thought in a million years that my car would be rejected for insurance do to a stupid tik tok trend. This is insane. I truly hope you all suffer a loss of business on your bias."
We responded:
"Dear Monica, Thank you for sharing your experience with us. We understand your frustration and apologize for any inconvenience this may have caused. We strive to provide excellent customer service and we regret that we were unable to meet your expectations. We apologize for any miscommunication or misunderstanding regarding the coverage for your 2015 Kia Optima. Our decisions on coverage are based on various factors, including the make and model of the vehicle, as well as other risk assessment criteria. While we appreciate that you have taken measures to enhance the security of your vehicle, our underwriting guidelines still consider the 2015 Kia Optima as a high-theft car. We apologize for any inconvenience caused by our communication regarding the finalization of your quote. We strive to provide accurate and timely information to our customers, and it seems that there may have been a lapse in our internal communication. We appreciate your feedback and will use it as an opportunity to improve our services. If you have any further questions or concerns, please feel free to reach out to our customer service team directly. We value your business and hope to have the opportunity to address your concerns and regain your trust. Sincerely, Wael."
Whitney Mitchell
February 2, 2024
5
out of
5
rating by Whitney Mitchell
"Great office . The service is exceptional and the people are very knowledgeable."
Mu A
January 22, 2024
5
out of
5
rating by Mu A
"Great insurance agency. Exceptional customer service."
We responded:
"Thank you for taking the time to leave us a review! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with our insurance agency. Providing exceptional customer service is our top priority, and we're glad that we were able to meet your expectations. If you have any further questions or need assistance, please feel free to reach out. We value your business and look forward to serving you in the future!"
Esther Bosher
January 17, 2024
5
out of
5
rating by Esther Bosher
"Iman is courteous, efficient and precise. Didn't waste time. Was on the call, covered monthly charges, paid bill and ended call, all in less then 3minutes. Wow!!"
We responded:
"Thank you, Esther, for your wonderful review! We're thrilled to hear that Iman provided you with courteous, efficient, and precise service. We pride ourselves on delivering a seamless and time-saving experience for our customers, and we're glad to hear that Iman was able to address your needs in less than 3 minutes. We'll be sure to pass along your compliments to Iman and the rest of our team. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and look forward to serving you in the future!"
Gabriela Solano
December 19, 2023
5
out of
5
rating by Gabriela Solano
"Buena atencion. Maria una persona atenta y con ganas de aclarar todas tus dudas respecto a la poliza. Pendiente de sus clientes. Y tambien con personal en español. Lo maximoooo. Sigan asi. Exito"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you received good attention and that Maria was especially attentive and eager to clarify all your doubts regarding our policy. We strive to provide excellent customer service and make sure our clients are well taken care of. We also appreciate your mention of our staff being able to assist in Spanish. We understand the importance of catering to the needs of all our clients. Your kind words mean a lot to us, and we'll continue to work hard to maintain this level of service. Thank you for your support, and we wish you continued success as well."
Maria Jose
October 31, 2023
5
out of
5
rating by Maria Jose
"Gracias María Palacios por la información. Muy útil."
We responded:
"You're welcome! We're glad that María Palacios was able to provide you with useful information. Our team is here to help and provide valuable insights. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for your review, and we appreciate your feedback!"
Naoki SBK
October 31, 2023
5
out of
5
rating by Naoki SBK
"Gracias, Maria Palacios. Gracias por brindarme una gran ayuda con mis pagos. Un servicio excelente."
We responded:
"Thank you, Naoki, for taking the time to leave us a 5-star review! We greatly appreciate your positive feedback and are delighted to hear that you had a great experience with our insurance services. We strive to provide excellent customer service and ensure that our clients' needs are met. If you have any further questions or require assistance in the future, please do not hesitate to reach out. Thank you for choosing our insurance services, and we look forward to serving you again!"
athena sama
October 31, 2023
5
out of
5
rating by athena sama
"They were really nice and help with my problem, specially Maria she help me a lot, really nice and kind people. They take you step to step and really patient. Definitely I come back here if I have to."
We responded:
"Athena Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience with our team. It's wonderful to know that Maria and the rest of our team were able to provide you with exceptional assistance and that you found them to be nice, kind, and patient. We pride ourselves on delivering top-notch customer service and guiding our clients step by step. We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us!"
Karina De Perez
October 30, 2023
5
out of
5
rating by Karina De Perez
"Thank you Maria Palacios for my New insurance life"
We responded:
"Dear Karina, Thank you for your wonderful review! We are delighted to hear that Maria Palacios was able to assist you with your new life insurance. She is a valued member of our team, and we will be sure to pass along your appreciation to her. If you have any further questions or need assistance with your insurance in the future, please don't hesitate to reach out. Thank you for choosing us for your insurance needs, and we look forward to serving you!"
Roberto Rivera
October 30, 2023
5
out of
5
rating by Roberto Rivera
"Exelente servicio gran atención al cliente 100%recomendados la señorita María Palacios me ayudó mucho con mi seguro de auto muy amable"
We responded:
"Thank you, Roberto, for your excellent 5-star review! We are thrilled to hear that you received excellent service and great customer service from our team. We greatly appreciate your recommendation and are delighted to know that Miss María Palacios was able to assist you with your car insurance. We will be sure to pass along your kind words to her. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us and we look forward to continuing to serve you!"
