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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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isabell adams

August 12, 2024

5  out of  5
rating by isabell adams
"Wael Ramadan, i miss you as my agent a few years ago, thank you and your team for treating me great, not just a customer but like family, thank you, Isabell Adams"
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Monica “Ginger” Duarte

July 10, 2024

1  out of  5
rating by Monica “Ginger” Duarte
"State Farm allowed me to receive a quote. They gave me a quote of $104 and i let them know the coverage would need to be 30 days out to finish off the current coverage. They blew my phone up for a week straight begging for my service. I call today to finalize my quote but apparently did not know until today that they would not be able to finalize because i have a 2015 Kia optima. Why would you sit up here and confirm with me you would provide me coverage and then reject the coverage because i have a 2015 Kia optima and do to it being “a high theft car” you revoke the coverage i had planned for 30 days! I have had the Kia dealership install an anti theft system in it over 2 years ago. The car is paid off and i work from home. THATS BAD BUSINESS and you all blew my phone up just yesterday asking me to pay for this quote and now that i have the money you say “ oh my goodness something new just happened. We’ve decided to not cover your car because of the make and brand”. That’s trash and you had me sitting here waiting when i could have had someone better. I never thought in a million years that my car would be rejected for insurance do to a stupid tik tok trend. This is insane. I truly hope you all suffer a loss of business on your bias."
We responded:
"Dear Monica, Thank you for sharing your experience with us. We understand your frustration and apologize for any inconvenience this may have caused. We strive to provide excellent customer service and we regret that we were unable to meet your expectations. We apologize for any miscommunication or misunderstanding regarding the coverage for your 2015 Kia Optima. Our decisions on coverage are based on various factors, including the make and model of the vehicle, as well as other risk assessment criteria. While we appreciate that you have taken measures to enhance the security of your vehicle, our underwriting guidelines still consider the 2015 Kia Optima as a high-theft car. We apologize for any inconvenience caused by our communication regarding the finalization of your quote. We strive to provide accurate and timely information to our customers, and it seems that there may have been a lapse in our internal communication. We appreciate your feedback and will use it as an opportunity to improve our services. If you have any further questions or concerns, please feel free to reach out to our customer service team directly. We value your business and hope to have the opportunity to address your concerns and regain your trust. Sincerely, Wael."
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Be Amazing Sylvia

July 8, 2024

5  out of  5
rating by Be Amazing Sylvia
"Melanie Obermoller was a great help. She assist me with adding my new vehicle to my policy and find me the cheapest/best policy.Thank you for your patience!"
We responded:
"Glad Melanie was able to help you. It is always a pleasure to help finding value for all of our customers. "
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Mary Scott

April 19, 2024

5  out of  5
rating by Mary Scott
"He's a really good insurance agent. Wonderful personable personality. Knows how to quote on quote get in touch with people give them the information that they need with understanding. Dude you got to check out his place he is the wizard of all things Lego ‼️ just plain good."
We responded:
"Thanks Mary, we are always glad to help out and yes if you enjoy Lego's the office can be fun also. "
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Moe Ramadan

February 25, 2024

5  out of  5
rating by Moe Ramadan
"Best in the business! Will help with all your insurance needs !"
We responded:
"Thanks Moe, we will always have a smile when you are in the office."
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Christine Barry

February 2, 2024

5  out of  5
rating by Christine Barry
"Jenyfer was awesome, gave me everything I was looking for."
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Whitney Mitchell

February 2, 2024

5  out of  5
rating by Whitney Mitchell
"Great office . The service is exceptional and the people are very knowledgeable."
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giovanni mcdougal

January 31, 2024

5  out of  5
rating by giovanni mcdougal
"Melanie was by far one of the most helpful insurance agent I’ve worked with. She went the extra mile to make sure I had the right coverage at an affordable price. She was very informative with EVERYTHING. She also made sure to follow up with me as promised."
We responded:
"Thank you so much for your kind words and positive feedback about Melanie! We're thrilled to hear that she provided exceptional service and went above and beyond to ensure you had the right insurance coverage at an affordable price. We greatly appreciate your recognition of her informative approach and commitment to following up as promised. We'll be sure to pass along your compliments to Melanie and the rest of our team. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and look forward to serving you in the future!"
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Mu A

January 22, 2024

5  out of  5
rating by Mu A
"Great insurance agency. Exceptional customer service."
We responded:
"Thank you for taking the time to leave us a review! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with our insurance agency. Providing exceptional customer service is our top priority, and we're glad that we were able to meet your expectations. If you have any further questions or need assistance, please feel free to reach out. We value your business and look forward to serving you in the future!"
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Esther Bosher

January 17, 2024

5  out of  5
rating by Esther Bosher
"Iman is courteous, efficient and precise. Didn't waste time. Was on the call, covered monthly charges, paid bill and ended call, all in less then 3minutes. Wow!!"
We responded:
"Thank you, Esther, for your wonderful review! We're thrilled to hear that Iman provided you with courteous, efficient, and precise service. We pride ourselves on delivering a seamless and time-saving experience for our customers, and we're glad to hear that Iman was able to address your needs in less than 3 minutes. We'll be sure to pass along your compliments to Iman and the rest of our team. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and look forward to serving you in the future!"
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Mohamed Abeidna

January 15, 2024

5  out of  5
rating by Mohamed Abeidna
"Love them"
We responded:
"Med, thank you so much for the kind review, we love having customers like you."
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Katina Morris

December 22, 2023

5  out of  5
rating by Katina Morris
"I always get the best service with this agency. Melanie has been trying to help me for 3 days. She finally get my request done by being very attentive and understanding why it was so important to get the task done. LOVE LOVE LOVE THEM!"
We responded:
"Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you always receive the best service from our agency. We're especially delighted to hear about your experience with Melanie. She is a dedicated member of our team, and we're glad to hear that she provided you with attentive and understanding assistance. We truly value your feedback and appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future."
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Gabriela Solano

December 19, 2023

5  out of  5
rating by Gabriela Solano
"Buena atencion. Maria una persona atenta y con ganas de aclarar todas tus dudas respecto a la poliza. Pendiente de sus clientes. Y tambien con personal en español. Lo maximoooo. Sigan asi. Exito"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you received good attention and that Maria was especially attentive and eager to clarify all your doubts regarding our policy. We strive to provide excellent customer service and make sure our clients are well taken care of. We also appreciate your mention of our staff being able to assist in Spanish. We understand the importance of catering to the needs of all our clients. Your kind words mean a lot to us, and we'll continue to work hard to maintain this level of service. Thank you for your support, and we wish you continued success as well."
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Leonardo Gonzalez

November 9, 2023

5  out of  5
rating by Leonardo Gonzalez
"Excelente servicio muy diligentes y eficientes muy en especial la Sra María Palacios hace su trabajo con mucha pasión te aclara todas las dudas la recomiendo ampliamente"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that you received excellent service and that Ms. María Palacios, in particular, provided such diligent and efficient assistance. We're proud to have passionate team members like her who go above and beyond to clarify any doubts you may have. We truly appreciate your recommendation and your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to provide you with exceptional service."
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Maria Jose

October 31, 2023

5  out of  5
rating by Maria Jose
"Gracias María Palacios por la información. Muy útil."
We responded:
"You're welcome! We're glad that María Palacios was able to provide you with useful information. Our team is here to help and provide valuable insights. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for your review, and we appreciate your feedback!"
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E. Salazar

October 31, 2023

5  out of  5
rating by E. Salazar
"Gracias a Maria Palacios por toda su ayuda para realizar mis pagos."
We responded:
"E. Salazar Thank you for leaving us a 5-star review! We greatly appreciate your kind words and are thrilled to hear that Maria Palacios was able to provide you with exceptional assistance in making your payments. We pride ourselves on delivering excellent customer service, and it's wonderful to know that Maria went above and beyond to help you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing our insurance services, and we look forward to continuing to serve you!"
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Naoki SBK

October 31, 2023

5  out of  5
rating by Naoki SBK
"Gracias, Maria Palacios. Gracias por brindarme una gran ayuda con mis pagos. Un servicio excelente."
We responded:
"Thank you, Naoki, for taking the time to leave us a 5-star review! We greatly appreciate your positive feedback and are delighted to hear that you had a great experience with our insurance services. We strive to provide excellent customer service and ensure that our clients' needs are met. If you have any further questions or require assistance in the future, please do not hesitate to reach out. Thank you for choosing our insurance services, and we look forward to serving you again!"
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athena sama

October 31, 2023

5  out of  5
rating by athena sama
"They were really nice and help with my problem, specially Maria she help me a lot, really nice and kind people. They take you step to step and really patient. Definitely I come back here if I have to."
We responded:
"Athena Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience with our team. It's wonderful to know that Maria and the rest of our team were able to provide you with exceptional assistance and that you found them to be nice, kind, and patient. We pride ourselves on delivering top-notch customer service and guiding our clients step by step. We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us!"
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Maria Aparicio

October 31, 2023

5  out of  5
rating by Maria Aparicio
"Gracias por ayudarme con mi cuota para seguro de vida son muy amables Y María Palacios es una buena persona gracias! Agencia de Wael ramadan."
We responded:
"Maria Aparicio Thank you so much for your amazing 5-star review! We are thrilled to hear that we could assist you with your life insurance fee and that you found our team to be kind and helpful. We greatly appreciate your recognition of María Palacios, as she is an exceptional member of our team. We will make sure to pass along your kind words to her. Thank you for choosing Wael Ramadan Agency for your insurance needs, and we look forward to continuing to provide you with excellent service in the future!"
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El Rincón De Aurora

October 30, 2023

5  out of  5
rating by El Rincón De Aurora
"Me encanta mucho el trato en la oficina son muy atentos! Nunca habia estado tan feliz con una compañía de seguros thank so much! Gracias Maria Palacios!"
We responded:
"Thank you for your incredible review! We are thrilled to hear that you love the treatment you received at our office and that our team was very attentive. It means a lot to us that you have never been so happy with an insurance company before. We greatly appreciate your kind words and your special mention of Maria Palacios. We will be sure to pass along your gratitude to her. Thank you for choosing our insurance company, and we look forward to continuing to provide you with exceptional service!"
Profile photo of Karina De Perez

Karina De Perez

October 30, 2023

5  out of  5
rating by Karina De Perez
"Thank you Maria Palacios for my New insurance life"
We responded:
"Dear Karina, Thank you for your wonderful review! We are delighted to hear that Maria Palacios was able to assist you with your new life insurance. She is a valued member of our team, and we will be sure to pass along your appreciation to her. If you have any further questions or need assistance with your insurance in the future, please don't hesitate to reach out. Thank you for choosing us for your insurance needs, and we look forward to serving you!"
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Roberto Rivera

October 30, 2023

5  out of  5
rating by Roberto Rivera
"Exelente servicio gran atención al cliente 100%recomendados la señorita María Palacios me ayudó mucho con mi seguro de auto muy amable"
We responded:
"Thank you, Roberto, for your excellent 5-star review! We are thrilled to hear that you received excellent service and great customer service from our team. We greatly appreciate your recommendation and are delighted to know that Miss María Palacios was able to assist you with your car insurance. We will be sure to pass along your kind words to her. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us and we look forward to continuing to serve you!"
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Jade Nyree

October 20, 2023

5  out of  5
rating by Jade Nyree
"Amir has great customer service and helped me find the best deals. I would definitely recommend this office !!"
We responded:
"Dear Jade Nyree, Thank you so much for your fantastic 5-star review! We greatly appreciate your kind words and recommendation. We are thrilled to hear that Amir provided you with great customer service and helped you find the best deals. We pride ourselves on delivering excellent service and ensuring our clients get the best value. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our office, and we look forward to serving you again!"
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Nakia Haskell

October 20, 2023

5  out of  5
rating by Nakia Haskell
"I've been working with State Farm for almost 4 months now. An if AMIR wasn't my Agent I don't know what I would have done. He has made this process so easy for me to understand and has saved me money all at the same time. I'm so glad I have him for my agent.!!"
We responded:
"Dear Nakia Haskell, Thank you for your amazing review! We greatly appreciate your kind words and are thrilled to hear that Amir has been instrumental in making your experience with State Farm easy to understand and has saved you money in the process. We take pride in providing exceptional service and ensuring our clients' satisfaction. We are grateful to have Amir as part of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your insurance provider, and we look forward to continuing to serve you!"
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Shanika C

August 29, 2023

5  out of  5
rating by Shanika C
"I love everything about the customer service I receive, the knowledge the agents know about insurance and when they say they’ll call you back ! THEY ACTUALLY CALL BACK. I wouldn’t go anywhere else"
We responded:
"One of the biggest things we stress about in my office is if you make a commitment you stick to it, glad we followed through on our promise to you Shanika."